Terms & conditions

Terms and Conditions for Membership Application and Usage of Website www.singhaonline.com

Boonrawd Trading Company Limited (hereinafter referred to as the “Company”) creates the website www.singhaonline.com with the objective to enable the Company’s customer to order products through online channel. Hence, for your own interest, prior to using any service on the Website, please read the terms and conditions for usage of the Website thoroughly and if you have any enquiry, please visit https://www.singhaonline.com or contact the Call Center by dialing 1245 from 8.00 to 18.00 everyday (except public holidays).

By visiting or using any service on the Website, it shall be deemed that you have accepted and agreed to be bound by these Terms and Conditions for Membership Application and Usage of Website www.singhaonline.com (hereinafter referred to as “Terms and Conditions”). If you do not agree with or do not consent to be bound by the Terms and Conditions, please do not use the Website.

By applying for and/or using any service on the website https://www.singhaonline.com or by choosing “agree” to accept these Terms and Conditions, it shall be deemed that you have acknowledged and been aware of the content of these Terms and Conditions completely and validly, and agreed to be bound by these Terms and Conditions, including rules, regulations and policies which may be announced on the Website, which are subject to change without prior notification.

In addition, certain services which are proposed to the customer(s) through the Website may be subject to additional terms and conditions. Your usage of such services shall also be subject to such additional terms and conditions, which shall be deemed parts of these Terms and Conditions by reference. Furthermore, you agree that the electronic/internet transaction which has been processed and proceeded completely on the Website shall be validly enforceable under the laws and binding the parties thereto in accordance with the Electronic Transactions Act B.E. 2544 of Thailand.

By visiting or using any service of the Website or ordering any product from the Website, it shall be deemed that you have accepted, agreed, and consented to the following terms and conditions:

1. Definition

Words and/or expressions under these Terms and Conditions shall have the meaning as ascribed to it herein.

“Terms and Conditions” mean these Terms and Conditions for Membership Application and Usage of Website www.singhaonline.com, including other terms and conditions, rules, regulations, policies of the Company which are referred to herein and/or which have been subsequently revised.

“Cookies” mean small files which are downloaded and stored in your computer device(s), which is connected to the internet, e.g., computer(s), tablet(s), mobile phone(s), or electronic device(s), which will not harm your computer device(s). Cookies will help the Website to recognize your preference and browsing history. In addition, Cookies will use the information stored therein upon each subsequent visit to the Website or to demonstrate the results for rendering services as requested by user from time to time.

“You” mean visitor(s), user(s), client(s), membership applicant(s), member(s), or the person who orders products and/or services from the Website as the case may be.

“Group of Enterprises” means a group of enterprises which its operator has controlling and management power over other enterprises(s) or those controlled by a business operator which has controlling and management power over other enterprise(s) in the form of Parent Company, Subsidiary, Affiliate, or a person, a juristic person, or a company who has legal relationship with or is related to each other due to performing any joint business or economic activity(ies) according to the criteria under the generally accepted accounting standard.

“Company” means Boonrawd Trading Company Limited, Parent Company(ies), Subsidiary(ies), Affiliate(s) or company(ies) within the same Group of Enterprises.

“Subsidiary” means the juristic person or company which has any of the following characteristics:

(a) a juristic person or a company which Boonrawd Trading Company Limited or Boonrawd Brewery Company Limited has the Controlling Power over;

(b) a juristic person or a company which the juristic person or the company under (a) has the Controlling Power over; or

(c) a juristic person or a company which is under Controlling Power of the juristic person or the company under (b), starting from being under the Controlling Power of the juristic person or the company under (b).

“Affiliate” means a juristic person or a company which has any of the following characteristics:

(a) a juristic person or a company which Boonrawd Trading Company Limited, or Boonrawd Brewery Company Limited, or any Subsidiary holds shares, whether directly or indirectly, altogether, from 20 percent but not exceeding 50 percent of its voting shares; or

(b) a juristic person or a company which Boonrawd Trading Company Limited, or Boonrawd Brewery Company Limited, or any Subsidiary has power to participate in making decisions on financial policies and operational matters but not reach the level to have the Controlling Power over such policies and not deemed as Subsidiary or joint venture.

“Parent Company” means a juristic person or a company which has any of the following characteristics:

(a) a juristic person or a company which has the Controlling Power over Boonrawd Trading Company Limited or Boonrawd Brewery Company Limited;

(b) a juristic person or a company which has the Controlling Power over the juristic person or the company under (a); or

(c) a juristic person or a company which has the Controlling Power over the juristic person or the company under (b) consecutively, starting from having the Controlling Power over the juristic person or the company under (b).

“Controlling Power” means any of the following relationship:

(a) holding of voting shares in any juristic person or company more than 50 percent of all voting rights of such juristic person or company;

(b) possessing controlling power over majority voting rights at the shareholders’ meeting of any juristic person or company, whether directly or indirectly, or for whatsoever reasons;

“Website” means www.singhaonline.com or other websites which are related to sale and purchase or goods or provision of services under the name “Singha online”.

2. Membership Application

2.1 The services under the Website are eligible for the person(s) who has registered as its member only. The user(s) must log in to the system prior to each purchase of product(s). Being a member, you will receive various privileges, which may be varied among customers, e.g., discount(s) from the amount of previous purchase, special discount(s) for member, discount(s) under each campaign, and etc.

2.2 In applying for membership of the Website, you must provide information which is true, accurate, complete and updated. If there is any change of the information provided, you will have to keep the information updated. The Company will store and manage your information in accordance with the Company’s privacy policy.

2.3 For the purpose of security of your membership information, the Website will require authentication from member(s), especially on the first registration or on the first usage of new website. You can choose to authenticate yourself through Google account (gmail) or mobile (SMS), consisting of link for authentication, and OTP code. Completion of authentication process is a prerequisite for membership application and will enable you to order product(s) through the Website.

2.4 The Company reserves right to suspend the services and/or revoke your membership of the Website immediately, without prior notification, in case the Company is aware of or finds that you provide false information at the time of registration, or your conduct is improper, illegal, or against good moral of public, or there is a reasonable cause to believe that you use the Website dishonestly.

3. Details of Products, Quantity, Price and Ordering Process

The Company has set out details of products, including their prices, in supporting of your consideration for purchase. After you have decided to purchase the product(s) or service(s) and proceeded through the ordering process, please review the details of product(s), price(s), including place of delivery, whether they are correct prior to confirming the purchase order.

After you confirm the purchase order, it shall be deemed that you have submitted the purchase order(s) to the Company for rendering the sale offer(s) to you. In this regard, you acknowledge that the Company can only sell the product(s) to you subject to its availability. The Company cannot warrant that all the products displayed on the Website will be available for sale or the product’s price will not be changed due to technical problem, volume of simultaneous purchase orders, or change in price during your ordering process. Confirming purchase order(s) through the Website shall be deemed as the notification of quantity and price of product(s) to the Company only. The Company will confirm the quantity and price of product(s), for which your payment is required, in the invoice(s)/sale notification(s) which shall be deemed as the sale offer(s) from the Company. The invoice(s)/sale notification(s) will be sent to you at the e-mail address(es) provided during your membership registration.

The quantity of product(s) ordered through the Website shall be deemed as the notification of the quantity desired for purchase. The system will confirm the quantity of product(s) which is available and ready for delivery to you subsequently. The system may also introduce other equivalent or interesting product(s) to you. If the quantity of product(s) available is not sufficient for the purchase order(s), you can reject the product(s) or cancel the purchase order(s) at no cost (the Company reserves the right not to reimburse any discount or premium if the purchase order(s) is cancelled. In the case of dispute, the decision of the Company is final).

If the quantity of product(s) does not meet your purchase order or there is any change in price, the Company will notify you for acknowledgement. If you confirm your purchase order(s) based on the quantity available, the Company will refund or require payment of the balance subject to the Company’s terms and conditions and will render the sale offer(s) to you for processing payment of the product(s)’s price.

The Company reserves the right to cancel any sale offer without prior notification, if any product(s)’s price on the Website is incorrect. The Company will, then, provide refund or require payment of the balance based on the Company’s terms and conditions.

If you confirm the Company to deliver the product(s) and subsequently cancel the purchase order(s), due to any mistake of the Company resulting in the Company unable to deliver the product(s) (occurred prior to delivery only), the Company will provide a refund in accordance with the Company’s terms and conditions and procedures.

If you cancel product delivery (prior to completion of delivery), the Company will refund the product(s)’s price based on the Company’s terms and conditions and procedures; provided always that the Company reserves the right not to refund any delivery fee to customer(s).

If you have paid the product’s price, it shall be deemed that you have acknowledged, satisfied, and accepted the products as per details and qualifications as specified. The Company neither represents nor warrants that the product(s) will suit your business or specific purposes. If you are uncertain or require further information to ensure that the product(s) which you wish to purchase will suit your business or specific purposes, you may enquire or request further information at Call Center by dialing 1245 from 8.00 to 18.00 everyday (except public holidays) prior to purchasing the product(s).

You acknowledge that the price and promotion, including any sale promotion on the Website, are available for purchase through the Website only and cannot be used for purchasing at the Company’s outlet(s) or vehicle(s) selling the Company’s products. The price and quantity of each product(s) may be different based on the customer’s area of service.

The Company reserves the right to limit the purchasing quantity of certain product(s) as per product details indicated during the ordering process without prior notification.

4. Payment

In making payment on the Website, you must proceed with the payment process until completion. The system will display the result of your purchase order(s) whether your payment is completed or not. If your payment is not approved by your payment service provider, the Company shall be entitled to cancel your purchase order(s). You are required to review details, payment conditions and price(s) for each payment channel by yourself. You may find further information at https://www.singhaonline.com Sign-in and select “My Orders”

5. Conditions for Accepting Product(s), Changing or Returning Product(s), or Cancelling Purchase Order(s)

5.1 Conditions for Accepting Product(s)

You must review the accuracy and conditions of the product(s) prior to accepting the product(s) by signing your signature. After the product(s) has been accepted, the Company will not be responsible for any damage to the product(s) and it shall be deemed that the product delivery is completed at the time you or authorized person has accepted the delivery by signing the signature.

In the event that you request delivery without a recipient at the destination, the company reserves the right to require that you accept the product without inspecting it yourself.

The company has recorded images as evidence of product delivery at the delivery point. If you refuse to accept the recording of such images, the company will not be responsible for any damages that occur to the product after delivery.

5.2 Conditions for Changing or Returning Product(s)

the Company does not have policy for changing or returning the product(s) except where the product(s) are defective or damaged due to the Company’s fault. The Company will consider your product(s) change/return request based on the terms and conditions of the Company. You may request to exchange or return the product within 3 days of receiving it, based on the date specified in the shipping document. The product(s) to be changed/returned must be in its original condition, in other words, the product(s), and any premium(s), remain packed and sealed and have never been used.

In this regard, if the Company finds out that you have already used or misused the product(s) causing the product(s) not being in its original condition, or the product(s) is defected by your own fault, the Company reserves the right not to change/return the product(s) for you.

5.3 Conditions for Cancelling Purchase Order(s)

You may cancel the purchase order(s) only if the product(s) concerned has not been processed for delivery, by contacting the Call Center at 1245 from 8.00 to 18.00 everyday (except public holidays). The Call Center will receive your request, examine all relevant information, and notify the result of your request to you subsequently. The Company reserves the right to accept cancellation on a case by case basis.

6. Conditions for Delivery

If you place an order using the company's delivery service, company officials will send a confirmation message via SMS to the phone number you have provided in the system to confirm the delivery appointment date. A call will be made to schedule the appointment in advance. If we cannot reach you during this process, the company reserves the right to deliver as arranged in a short SMS message. However, you cannot change the delivery address or location after placing an order.

The Company reserves the right to cancel any purchase order if the Company cannot contact you for confirmation on delivery. The Company will have a period of 3 (three) days to contact you starting from the date which the Company cannot contact you. After the end of 3-day period, the Company will notify cancellation of purchase order(s) through the telephone and request further information for providing a refund to you, e.g., the name(s) of the bank, the name(s) of bank account and the bank account number(s).

If you wish to check the service areas for delivery, you may find it on the Website, at the “find service areas for delivery” section.

The Company reserves the right to deliver product(s) to the single place of delivery agreed between the Company and the customer without any additional service(s), e.g., sorting product(s) at the shop or delivering the product(s) to the upper floor (higher than the second floor) of the building (without elevator), If the item needs to be transported using stairs, our transport service will lift and place it on no more than one floor.

The Company reserves the right to deliver certain product(s) or premium(s), which may require extended period to be supplied by manufacturer(s) or distributor(s), after the agreed delivery period.

The company reserves the right to deliver products within the designated service area for deliveries made by the company itself or by the company's trading partners. If the delivery address is outside the service area, the company reserves the right to cancel the order.

In cases where the customer is located in an area inaccessible to our transport vehicles, the company reserves the right to cancel orders or deliver the products only to points reachable by transportation.

The Company will deliver the product(s) upon receiving your confirmation on payment only payment method). If you do not receive the product(s) within 1-3 working days (for areas within Bangkok and vicinity) and 1-5 working days (for other provinces) after the Company confirms the product delivery, please contact Call Center at 1245 from 8.00 to 18.00 everyday (except public holidays).

The Company will not be responsible for any delay in delivery due to force majeure which is beyond control of the Company or delivery personnel, including if the Company cannot deliver the product(s) to you due to other incidents, e.g., natural disaster(s), severe accident(s) during the delivery. no recipient at the place of delivery, or the resident(s) at the place of delivery rejects the product(s), and etc.

The Company reserves the right not to accept deposit or storage of the product(s) in any events. The product(s) shall be delivered to you within the agreed period only.

If the product(s) is sold by a business partner(s) of the Company, the Company may contact the business partner to process the delivery of the product(s) to customer(s) directly.

The Company reserves the rights to deliver the product(s), either by the Company itself or by the Company’s partner, within the delivery service areas only. If you are not located in the delivery service areas, the Company reserves the right to cancel the purchase order(s) or to deliver the products to the eligible place of delivery only.

7. Delivery Fee

You can check the shipping cost in the designated field during the order verification process.

8. Returning Product(s) and Providing a Refund

8.1 Rejecting Product(s)

At the time of product delivery, you must examine the quality and quantity of the product(s). You can reject the product(s) under any of the following events:

- the quantity of product(s) delivered is insufficient;

- the product(s) delivered is incorrect;

- the product(s) delivered is incorrect in size;

- the product(s) delivered is defective, broken, or damaged;

- the product(s) delivered can be assumed that it has been used;

- the product(s) delivered is in unusable condition;

- the product(s) delivered is expired;

- the product(s)/equipment(s) or part(s) of the product(s) delivered is missing or insufficient.

If the product(s) is rejected, you must confirm the rejection upon product delivery by signing the delivery document(s) with supporting explanation. The Company reserves the right to consider the product rejection on a case-by-case basis. In case of dispute, the Company’s decision shall be final.

8.2 Product Return Policy

Singha Online does not have any policy for product return or refund, except where the cause of which is due to force majeure arising from error in the system or the Company is incapable of delivering the product(s) to you. In such cases, the Company will refund to you ’ the same amount paid to the Company in full without deduction of any expense.

In the case of refund, the Company will process the refund within 20 business days starting from the date which the Company has completely received all necessary information to process the refund. In this regard, the approval on refund shall be at the discretion of the Company on a case-by-case basis. In case of dispute, the Company’s decision shall be final.

8.2.1 The Process for Returning Product(s)

- You may request for a return of the product(s) by contacting the Call Center at 1245 from 8.00 to 18.00 everyday (except public holidays). You must notify intention to return the product(s) only on the date of your receipt of delivery for the Company to accept the request(s), evaluate the relevant information and notify the result of which to you subsequently.

- You must inform the Call Center of the number(s) of purchase order, details of the product(s) and the bank account number(s) for a refund.

8.2.2 Product Return Policy of Singha Online

You must return the product(s) within the determined period, i.e., within 7 days (including Saturday, Sunday and public holidays) starting from the date of your receipt of delivery (reference from the date indicated in the delivery document(s)).

8.2.3 In case you have received the original tax invoice/receipt, you must return both original and copies of such documents to the following address:

Singha Online Team, No. 1788, Singha Complex Building, 36th floor, New Phetchaburi Road, Bang Kapi Sub-District, Huai Khwang District, Bangkok 10310. Telephone Number 1245.

8.2.4 The product(s) must be returned together with all components in sealed package completely and properly.

8.2.5 The product(s) must not expire.

8.2.6 Process for Product Examination

In examining the returned product(s) to the Company, the Company will process the examination in accordance with the product return policy of the Company.

In any events, the fresh/frozen food product(s) cannot be returned.

8.3 Refund Policy

8.3.1 The Company will refund the product’s price to you if the Company cannot deliver the product(s) to you in accordance with the purchase order(s), or if the purchase order(s) is cancelled by you or by the Company (in accordance with the conditions determined by the Company).

Details of the refund are as follows:

8.3.1.1 The Company will refund the product’s price to you if the Company cannot deliver the product(s) to you in accordance with the purchase order(s), or if the product(s) is defective or damaged or if you cancel the purchase order(s) in accordance with the conditions determined by the Company and the cancellation is approved by the Company only.

8.3.1.2 The period for refund in case of cancellation of purchase order(s) or return of the product(s) will be varied based on the method of payment having the following details:

1. For payment made by credit card, the Company will refund to you within 20 working days starting from the date which you have confirmed the bank account number to the Company.

If the cancellation of purchase order is made on the same day with the submission of purchase order, the Company will void and refund you forthwith upon cancellation of purchase order, provided always that the cancellation of purchase order must be made before 17.00 of the same day.

2. Payment by bank transfer

The Company will refund to you within 20 working days starting from the date which the Company has duly received all information necessary for processing the refund. If the Company cannot contact you for the information which is required to process the refund, the Company’s staff(s) will send SMS to you for contacting the Company to start the refund process accordingly.

9. Change to Tax Invoice

If you wish to change any information on tax invoice, you may contact Call Center at 1245 from 8.00 to 18.00 everyday under the following conditions:

9.1 receipt/tax invoice can be changed within 7 days starting from the date of issuance and within the same month as the month of issuance.

9.2 receipt/tax invoice can be changed only once per receipt/tax invoice .

9.3 the Company reserves the right not to change any details of the product(s) in the receipt/tax invoice in all events.

10. Intellectual Properties

The Website, including all information, texts, images, photos, marks, logos, sound recordings, audiovisuals, articles, computer programs, and all other creative works appeared on and/or being parts of the Website are solely the copyrights, trademarks, and intellectual properties of the Company. You agree not to reproduce, adapt, communicate to public, or otherwise exploit any intellectual property or use any of the aforesaid intellectual property as part of your work without prior written consent of the Company.

If the Company finds that you infringe any intellectual property and/or other right(s) of the Company in any circumstance, you agree to strictly comply with instruction(s) and/or notice(s) of the Company, provided always that the foregoing shall not prejudice any right of the Company in claiming damages and/or expenses incurred as a result of your infringement to the intellectual property(ies) and/or other right(s) of the Company whether directly or indirectly.

11. Miscellaneous

If there is any conflict between the wordings of these Terms and Conditions in Thai and English language, the wordings on the Website in Thai shall prevail. If any part of these Terms and Conditions is not proper according to the Company’s reasonable discretion, or becomes unenforceable under the laws, such part shall cease being effective, but other parts of these Terms and Conditions shall remain enforceable. The Company shall not be responsible for any breach to these Terms and Conditions due to any event beyond responsibility of the Company.

11.1 Governing laws

- These Terms and Conditions, including any agreement in relation to usage of the service(s), shall be governed by the laws of Thailand. Any dispute shall be settled at Thai court which has jurisdiction over the Company’s place of business.

11.2 Waiver

- If there is any breach to these Terms and Conditions, whether single or repetitive breach(es), and the Company has not exercised its rights on such breach, it shall not be deemed as the Company has waived its right nor affect its exercising of rights thereafter. Any exemption granted by the Company to any breach, shall not be deemed as the exemption for any future breach or other breaches of other provisions set forth herein.

11.3 Amendment

Any amendment to these Terms and Conditions shall be subject to the Company’s sole discretion and shall become enforceable upon notification or making available on the Website. Any announcement of the amendment on the Website and/or sending e-mail or SMS shall be deemed as notification to you and that you have acknowledged and consented to comply with the aforesaid amendment.

11.4 Communication and Notice

You agree and accept that any communication between you and the Company will be made mainly via electronic channel.

12. Limitation of Liabilities

The Company will be responsible for compensating any damage at the amount equivalent to the price of product(s) you purchased from the Website, except where you can doubtlessly prove to the Company that you have suffered from damage exceeding the price of product(s) and such damages is in reasonable amount; provided always that, in no event shall the Company be responsible for compensating any damages exceeding [1] times of the price of product(s) you purchased from the Website.

Even though the Company will use its efforts in verifying accuracy, true and relation between the wordings on Singha Online and other applications, the Company cannot represent the same to the user. Hence, the Company shall not warrant and be liable to any failure, omission or technical error which may occur during usage of the Website. If the Company finds out that any wording is incorrect or technically impossible, the Company shall rectify such wordings promptly, if it does not incur unreasonable expenses to the Company, provided however that in no event shall the Company be liable to any of the followings:

- any wording on the Website which belongs to third party(ies), who could access via other application(s) or via the website(s) described on such other application(s), or any advertisement or sale promotion of third party(ies) through this Website.

- any wording on this Website in relation to the service(s) which have not been consented or acknowledged by the Company and, technically, the Company cannot prevent the usage thereof.

- inability to order product(s) caused by using tool(s) or software(s) which is not compatible with the Website or using communication network which is neither stable nor secured.

- any technical problem, error, or failure to connect with other applications. In this regard, these Terms and Conditions shall not affect responsibility(ies) of the Company against any defective product(s) which you have purchased from the service(s) under the provisions of laws.

13. Complaints and Comments

The Company has established customer service center for receiving recommendation(s) or compliant(s), including any problem incurred from your usage of the service(s) for purchasing the product(s). The Company will attempt to resolve the problem(s) for you promptly. However, if the Company cannot comply with your compliant(s) or manage the problem(s) notified immediately, the Company will notify the reason(s), solution(s) for solving the problem, and relevant time period to the person submitted compliant(s) via e-mail or telephone. You may inform any difficulty or submit complaint through the Call Center by dialing 1245 from 8.00 to 18.00 everyday (except public holidays).

14. Your Security in Using Services

14.1 In applying for membership of the Website, you will be required to create a password for your account. You agree to keep the password confidential, not to disclose the password to any person, and not allow other person(s) to use the membership account of the Website in all circumstances. Additionally, you agree to log out from the membership system at the end of each usage of the Website.

14.2 You agree to use the membership account of the Website for the purposes of website visit, usage, using services, enjoying benefits and/or ordering product(s) from the Company through the Website only and agree not to use your membership account of the Website for other purposes or in any way which conflicts with these Terms and Conditions and/or the laws.

14.3 After you have created the membership account of the Website, any transaction and/or activity conducted via the membership account of the Website shall be deemed as your action which you agree to accept, be bound by, and be responsible for any liability and damage caused by your membership account of the Website against the Website, the Company, its business partner(s) and/or other persons.

14.4 If you reasonably believe that your membership account of the Website is used by other person(s), you agree to inform the Company by contacting the Company’s customer service center by dialing the Call Center number 1245 from 8.00 to 18.00 everyday (except public holidays) in order to suspend your membership account of the Website as soon as possible.

14.5 If the Company reasonably believes that there is or there might be usage of your membership account of the Website for any purpose which conflicts with these Terms and Conditions or laws, and/or which may cause damage to the Website, the Company, its business partner, and/or other person(s), you agree that the Company is entitled to suspend usage of the membership account of the Website, or notify you to change the password for accessing the membership account of the Website promptly.

14.6 You acknowledge and agree that the Company shall not be responsible for any damage incurred as a result of usage of your membership account of the Website and/or your password in all circumstances.

15. Privacy Policy

The Company recognizes the importance of collecting and maintaining your information. The Company assures you that your information will be stored in accordance with the standard for maintaining information of the Company. In this regard, you can trust that your information will be stored and maintained at the highest level of security in conducting any transaction with the Company.

The Company’s privacy policy is as follows:

15.1 You acknowledged and agreed that the Company and/or its business partner(s) shall be entitled to collect, use, process and/or disclose your personal data in accordance with details and/or for the purposes as follows:

(a) Personal data which is collected by the Company

- personal data provided by you at the time applying for the membership and/or ordering the product(s), e.g., name-surname, gender, age, address(es), e-mail address(es), telephone number(s), interest(s), place(s) of delivery, debit/credit card number(s) and/or bank account(s), and etc.;

- information on device which you use in connecting and/or visiting the Website, e.g. details of the device(s) and/or its operating system, network information, International Mobile Equipment Identity (IMEI) of mobile phone(s), tablets(s), computer(s), other mobile device(s), or other electronic device(s), and etc.;

- browsing history of the Website, e.g., information of product ordering, usage of promotional code(s) and/or other privilege(s), details of the product(s) or promotional code, and etc.;

- information on your location whether by enquiring at the time you use the Website or by using positioning technology;

- other information, e.g., your personal data, data collected by cookies, your other usage information.

(b) Purposes of collection:

- for selling product(s) and/or providing service(s) to you, including creating purchase order(s), sale offer(s) and confirmation on purchase order, and etc.;

- for claiming and/or receiving payment for cost(s) of product(s) and/or service(s), including issuing invoice(s), receipt(s), and etc.;

- for delivering product(s) or service(s), including reward(s), memento(s), premium(s), and etc.;

- for organizing the event(s), including considering qualifications and suitability of the participants of the event(s), announcing list of event participants, announcing the result of the event(s), bestowing awards and/or mementos, developing the event(s) and/or publicizing the event(s), and etc.;

- for developing product(s), service(s) and/or website;

- for establishing the membership system(s), including recruiting membership, registering membership, considering qualifications and suitability for member(s), announcing list of members, creating membership record(s), providing privilege(s) to member(s), recording history of privilege(s) granted and/or used, publicizing membership system(s) and privilege(s), developing membership system(s), and etc.;

- for opening user account(s) on the Website, including registering user(s), consideration qualifications of user(s), announcing list of users, recording user(s), providing privilege(s) to user(s), recording history of privilege(s) granted and/or used, publicizing the Website, developing the Website, and etc.;

- for assessing your preference and interests(s) for offering product(s), service(s), or discount(s) suitable for your requirements;

- for marketing purposes, e.g., delivering promotion material(s), disseminating information on product(s), service(s), event(s), and/or sale promotion activity(ies) of the Company by mail, e-mail, or other methods, including conducting direct marketing, for raising privilege(s) which you may receive from being customer or client of the Company, or for other occasions, e.g., birthday, and etc. In this regard, you can choose to opt-out communication for marketing purposes from the Company;

- for other lawful purposes of the Company and/or its business partner(s), including but not limited to:

o for preventing or suppression danger to person;

o for performance of contract;

o for performance of a task carried out for public interest;

o for legitimate interests; and/or

o for compliance with the applicable laws;

- for other purposes as indicated in the privacy policy of the Company, the details of which are as available on www.singhaonline.com/privacy-policy .

(c) period of collection: throughout the period which you visit, use, use service(s), be a member and/or order the product(s) from the Website and after the end of aforementioned activities, within the period which is necessary for compliance with the applicable laws and/or within the prescription as stipulated by laws.

(d) other details on collection, usage, processing, and/or disclosure of personal data shall be as set out in the privacy policy of the Company;

(e) you acknowledge and agree that the Company and/or its business partner(s) has the right(s) and ownership(s) over all personal data or database of personal data so collected and/or processed and is entitled to disclose your personal data to Parent Company, Subsidiary, company within the Group of Enterprise, and/or business partner(s) of the Company;

(f) you have studied, agreed and accepted details of collection of personal data of the Company, including but not limited to, data controller, contact information of data controller (data protection officer of the Company (if any)), and your rights as the data subject as set out in the privacy policy of the Company as available on www.singhaonline.com/privacy-policy .If you have any enquiry on collection, usage, processing, and disclosure of personal data of the Company, you can contact the Customer Service Center of the Company by dialing Call Center number 1245 from 8.00 to 18.00 everyday (except public holidays).

15.2 You acknowledge and agree that if the Website and/or any information, news, and public relation(s) provided by the Company and/or its business partner(s) to you contains advertisement(s) or hyperlink(s) to third party’s website(s) which may have different privacy measure(s) or policy(ies) from those of the Company, the Company shall not be responsible for any operation of the said website(s), including collection, usage and disclosure of your personal data as a result of visiting and/or using any service of the third party’s website(s). In this regard, you agree to study the terms and conditions for usage, privacy policy or cookies policy of the third party’s website(s) thoroughly prior to agreeing, accepting or giving any consent to the third party’s website(s).

15.3 After you have applied for the membership of the Website, you agree that the Company and/or its business partner(s) may contact you by using personal data which you have given to the Company and/or its business partner(s) for marketing purpose, e.g., sending promotional material(s), sending news on product(s) and service(s), event(s), and/or sale promotion event(s) of the Company through mail, e-mail, or other methods, including direct marketing, for increasing privilege(s) for you, or for other occasions, e.g., birthday, anniversary, and etc. In this regard, you can choose to opt-out communication for marketing purposes from the Company by choosing “My Account” and “Cancelling Marketing Communication”.

15.4 You acknowledge and agree that the Company and its business partner(s) use cookies on the Website, including other similar technology(ies), for collecting information of your usage of the Website and will use it for rendering the service(s), and developing the form(s) of service on the Website to increase efficiency and suit your interests. You have studied, agreed and accepted details for usage of cookies from cookies policy of the Company, details as available on www.singhaonline.com/terms-and-conditions.

16. Usage of Website and Program(s)

16.1 The Company will use its reasonable effort to correct any mistake or missing out as soon as possible after being notified of the same, provided however that the Company does not warrant that the Website will be free from error(s) and will not be responsible for any of the same.

16.2 The Company does not warrant that any usage of the Website will be free from computer virus(es) or anything else which may harm your device(s). In this regard, the Company has established measure(s) for maintaining security of data and will use its best efforts in preventing any of the foregoing from occurrence.

16.3 Access to the Website may sometimes be limited due to maintenance or addition of new device(s) or service(s). The Company will use its effort in restoring access to the Website as soon as possible. In this regard, the Company will not be responsible for any operation system which relies on the browser(s) or program(s) of other person(s).

16.4 The Company reserves the right to suspend any access to and/or amend or delete anything which may be the cause of breach to these Terms and Conditions.

16.5 Any usage of information or other media on the Website or program(s) by the user(s) is at the risk(s) and responsibility(ies) of the user(s) in all respects.

17. Advertisement

17.1 The Company may make available advertisement(s) on any position of the Website whilst the user(s) is using the Website.

17.2 The user(s) is free to choose whether or not to view the product(s) or service(s) which is advertised at his/her discretion.

17.3 There will be no usage of personal data (e.g., name(s), address(es), e-mail address(es) or telephone number(s)) in any advertisement content. However, the advertiser(s), who is a third party or Affiliate(s), may store or use “cookies” on the user’s web browser(s) (please see privacy policy of such third party). If the user(s) wishes to learn more about the aforesaid practice(s) and choose not to give information to such company(ies), please see privacy policy in relation to the foregoing.

18. Remedy and Compensation

The user(s) agrees to compensate to the Company and its sponsor(s) for any and all loss, damages and/or expenses incurred from any breach to theses Terms and Conditions by the user(s).

19. Force Majeure

The Company will not be responsible for any delay or failure to comply with the contract due to force majeure, conflagration, flood, accident, riot, war, government intervention, strike, labor dispute, defective device, or other event(s) beyond control of the Company.

20. Disclaimer, Exemption on Liability and Release from Lability

20.1 Disclaimer

20.1.1 Unless specifically stipulated by laws, the Company has no special relationship with or duty of honesty toward the user(s). The user(s) acknowledges that the Company does not have Controlling Power over or obligation(s) to comply in connection with usage of service(s) by any user, content(s) which user(s) may receive from the service(s), any effect the content may have upon the user(s), or any proceeding by the user(s) as a result of receiving such content.

20.1.2 The service(s) may consist of or connect the user(s) to other websites, which may contain any information that some people may feel dissatisfied or which is deemed inappropriate. Consequently, the Company cannot represent on details of any content available or can be accessed to by using the service(s), and the Company shall not be responsible to or be liable for accuracy, and lawfulness or appropriateness of the content, including any copyright complaint in relation thereto, which is available or can be accessed through the service(s).

20.1.3 The Website and service(s) along with the content(s) thereon are available “as is” and “as available” without any representation nor warranty, whether explicit nor implied, in anyway.

20.1.4 The Company, including its directors, shareholders, employees, agents, partners doesnot warrant that:

(a) the service(s) will be safe and will be usable anywhere or anytime;

(b) All defects will be corrected;

(d) the user(s) will receive reward(s) from the sponsor(s) or the Company, or if the user(s) receives any reward, it will be of the color, quality, quantity or characteristic as announced on the campaign by the sponsor(s) or the Company.

The user(s) is solely at his/her own risk(s) in using the Website, program(s), service(s), system(s) and content(s).

20.2 Exemption on Liability

The Company will not be responsible for any loss of revenue, profit, contract, reputation, business, opportunity or other damages arising from incorrect information whether as a result of tort or breach of the contract.

20.3 Release from Liability

The user(s) irrevocably agrees to release the Company from any liability or damage incurred by the user(s) as a result of any usage of service(s) on the Website.

21. Obligations of the User(s)

21.1 The Company may prescribe the terms and conditions on the campaign of the Company and the sponsor(s), and the user(s) agrees to accept and be bound by such terms and conditions.

21.2 The user(s) represents that all information given at the time applying for membership of Singha Online under these Terms and Conditions is true, complete and accurate, and the user(s) will promptly update such information in order that the information on the user’s account(s) is up to date.

21.3 The user(s) agree not to use nor allow other person(s) to use the Website (Singha Online), including but not limited to, in the following manners:

21.3.1 sending or receiving any media which is threatening, aggressive, obscene, intimidating, disparaging, insulting or libeling against any person, contempt of court, infringing copyright or any other right of other person(s), or disclosure of privacy or rights of other person(s).

21.3.2 sending or receiving any media which the user(s) is not authorized or is not consented which may cause or encourage criminal or civil offence(s), or in any manner which may violate the laws or violating any right of any person anywhere in the world.

21.3.3 sending or receiving any media which is technically harmful (including computer virus(es), logic bomb(s), trojan horse(s), worm(s), and any other harmful component, defective information, malicious software, or harmful information).

21.3.4 causing disturbance, inconvenience or other concern(s) without reasonable cause;

21.3.5 preventing or attempting to prevent transmission of information through telecommunication system(s);

21.3.6 using the service(s) for purposes other than normal usage(s) or for the purposes which are not originally designed for;

21.3.7 using for fraudulent purpose(s);

21.3.8 using in a manner which is not compliance with or inconsistent to generally acceptable guideline on internet and internet connection;

21.3.9 acting in anyway which may cause prejudice against race, religious, or ethnic, or causing material effect on any person, group of persons or traits;

21.4 The following usage of service(s) is expressly prohibited and the user(s) agrees not to conduct (or allow other persons to conduct any of the same:

21.4.1 attempting to avoid the security system or network, including accessing the information which is not available to user(s), including server or user’s account(s) without authorization, or intervening security system of other networks or systems (e.g., running a port scan);

21.4.2 conducting any action for monitoring on any network for preventing information which is not available to the user(s);

21.4.3 proceeding in the manner(s) which violates the laws in relation to usage of the Website and/or service(s);

21.4.4 proceeding in any manner which (at the sole discretion of the Company) limits or restricts other users from using the Website and service(s) or the pleasure therefrom;

21.4.5 disseminating content in the manner(s) which may lead other persons to believe or understand that the content is disseminated or disclosed with the support or consent of the Company.

21.4.6 disseminating content which is disturbance, defamation, conflict with human rights, causing prejudice against religious, faith, race or gender which may trigger violence, illegal act or violation of the laws anywhere;

21.4.7 disseminating content which disrupts public order or legitimate interests of any user of the website of the Company or its Affiliate;

21.4.8 accessing the computer system of other persons without authorization;

21.4.9 preventing other customers from using the service(s);

21.4.10 infringing the rights in relation to usage of communication network through public electronic system;

21.4.11 creating, distributing, or storing electronic copy(ies) of document(s) and other document(s) which is protected under copyright laws without prior permission of the copyright owner(s).

21.5 The Company is entitled to delete any content which is harmful from the Website and is entitled to claim for damages from any user who causes damage to the Company by using the service(s) in the manner which is prohibited. The aforesaid damage includes damage to the Company, Affiliates, or damage which is claimed against the Company by other persons as a result of prohibited usage of the service(s). In this regard, the damage includes direct damage and expense(s) which are necessary to claim compensation and to require remedy from the usage of prohibited service(s). Any monetary fine(s) which the public officer may charge against the Company from any violation of the laws caused by the usage of prohibited service(s) by the user(s) shall be deemed as damage as well.

22. Termination of Membership

22. 1 You may terminate your membership by contact Call center 1245.

To terminate the membership, the user(s) must not have the product(s) which is pending for delivery under the normal purchase order(s) and must not have any Singha Online Easy Plan (A plan for regularly product ordering) which is on process. If you still have any on process plan, you must terminate the Singha Online Easy Plan program prior to terminating the membership.

22.2 In terminating the membership, the Company will delete all membership information after the date which you have notified your intention thereof within 30 days. In respect of deletion of membership information, after your “Singha Online” account is terminated, the system will retain your sale and purchase information on the Singha Online database in accordance with the laws for the purposes of tax, corruption investigation, and prevention of fraudulently terminating the old account and creating new account. Nevertheless, once your account is terminated, the Company will no longer use your information, including refrain from disclosing your information to any person except for usage in the legal proceeding only.

22.3 After the Company has deleted your membership information, you will not be able to restore or request any information from the Company, namely, receipt/tax invoice, list of previous order(s), discount(s), or other privileges you had received from being the membership.

The Company processes personal data in compliance with the laws which are currently effective. In this regard, the Company is entitled to collect and use personal data, which has been previously collected by the Company before the provisions in relation to collection, usage, and disclosure of personal data under the Personal Data Protection Act become effective, for the original purpose(s). If you wish that the Company ceases collecting and using the aforesaid personal data after the Personal Data Protection Act becomes effective, you may contact the Call Center for withdrawing your consent by dialing 1245 from 8.00 to 18.00 everyday (except public holidays) or through the channel which the Company has subsequently publicized.

Version1/1 Apr 23