The company will not accept a return or a refund unless we couldn't deliver the products, the order was cancelled due to products being out of stock, or the products were damaged during manufacturing or shipping. Returns will be left to the discretion of the company.
The refund period may vary, depending on each payment channel. Details are as follows:
If you have paid for the order in full using the payment options provided by the company, we will refund you after our branch notifies you about the refund confirmation. Our staff will then call you to confirm your bank account number. It will take 20 business days to process the return. After contacting the customer and confirming the account number, we can proceed.
Steps to return products:
1. Contact our call center at 1245 and specify the reasons and details of the product you want to return.
2. Our call center will send your request to our headquarters. Our shipping staff will then pick up the product at your address.
3. An employee from headquarters will call you to confirm your bank account number and refund amount.
You will be refunded within 20 business days after we receive your bank account number.
Terms and conditions for returning products:
1. You can request a return within 3 days after receiving the product (refer to the date on the delivery slip containing the product).
2. The product must be returned in perfect condition, unused, and unconsumed. The components, equipment, and packages must still be intact and not yet expired.
3. Inform a call center representative about the details of the order, including your order ID, the date, and your name.
4. We inspect the product according to our return policy, except for fresh and frozen food.
